Bad service

I bought goods online on black Friday from Makro Strubens Valley. The goods were shown as in stock and available. I paid with my credit card and received a online orders: collection notice for goods bought.

On the collection notice it says that Makro will send me a sms when to collect. I waited until the next day for the sms and not yet have received a sms i drove through to Makro Strubens Valley to find out about the my order. I was told that they have the order on their computer and that i must wait for the sms. I waited for two days and still no sms. I phoned the online orders and they told me that they can't do anything until i have received the collection sms.

Another two days later i called Makro and spoke to someone from online orders. They checked and said that there is still nothing icw my order. The person from Makro told me to check my bank statement to see if the transaction has gone through. I checked my bank statement and no payment to Makro showed.

It seemed that Makro processed a online order: collection notice without processing the payment

I then contacted Makro online orders and they told me to send a email to online support with my collection notice. I send a email on the 29/11/2017. I waited until the 3/12/2017 and after no response i send another email to customer support. I waited until the 8/12/2017 and after no response send another email. It is the 12/12/2017 and still no response from Makro.

I did mention in my emails that if i receive no response i will log this on hello peter.