Bad Service

Pathetic! Went to Makro Cape Gate to collect my Xbox One only to find that the game which was advertised was swapped out with an extra controller, how is that even possible without informing the client! Spent more than a hour at Collections then to Returns to try and swap out the controller for the game, but they returned the full bundle, then into the store only to be told by the manager they cannot assist with giving me a console and the game as she couldn't authorise it. So I have a Xbox One with 2 controllers and ZERO GAMES! This makes no sense! Your customer service is pathetic, your store staff are pathetic! I now have to wait for a call on Monday, then take time out of my day to drive back to the Store again just to return the controller for a game!

DOES THIS MAKE ANY SENSE TO YOU??