BAD SERVICE

I made an online purchase on 24 November 2017 (Black Friday) I received an order number MAK719438 as well as a Collection Notice. The check out screen shows order will take 2-5 working days. As per the Collection Notice it clearly states an email or sms notification will be sent when the order is ready, It's 2 weeks later and no notification, I called in to enquire and was told that the transaction was unsuccessful due to technical issues, had I been notified about this I would've reprocessed the order immediately. I'm disappointed in the poor service and communication from Makro. It took me the whole morning to get onto the site and place my order which was successful online. Now I'm told there was a system issue and I've lost out. That is really unfair and disappointing. I expected more from Makro as a National well known outlet. Other outlets not only beat prices but provide top notch customer service.