Bad Service

I’ve placed an order online for items I will need for my sons birthday party the 2nd December. The order was placed 23 Nov. Tuesday 28 Nov I tried to phone their customer care nr ***to check the process of the order. The line keeps you on hold for more then 30min then cuts out. I’ve tried numerous times. So I decided to send them a email only to receive this response: We have received a large number of orders over the past week and, due to this, there may be a delay in getting your order processed. I rep**** with another email stating that it’s not my problem if they have a backlog I’ve placed my order on time and if I don’t receive my order or atlas a response from Makro I will cancel my entire order that was a good R4600. Surprise surprise I receive NO RESPONSE!

Today Friday 1 Dec I tried phoning again, only to receive the same response, The line cuts out, so I phone the national client service nr ********** Spoke to a Kieran whom cut me off, I phoned again this time speaking to a lady called what sounded like Sara, she asked my order nr asked me to hold the line and after 10min cut my call once again.

This is the worst online service I’ve ever received and to think I was dumb enough to place another online order for a R4000 microwave. Guess who’s cancelling both orders.