GK
Gerhard K
1 reviews | Active since Feb 2023
07 Feb 2023, 12:31
Bad Service
Makro Online is worst online service I have ever experienced . Order for a printer on 25 January and was packed on 26 January 2023 . After various calls to them that they didnt made their SLA of 3- 5 Days , it was only handed to the Courier only on 03 February . Today is 07 February no contact from courier WUMDROP . I still dont know when I will get my printer whilst they are sitting with my money earning interest.
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Replies (2)0
Replies (2)GK
Gerhard K's updateReviewer Update
09 Feb 2023, 13:35 Good day Gerhard,
We hope this finds you well.
We apologize for the inconvenience you had with us.
We would like to inform you that we spoke to the store about the delivery of your item.
The store reported that they will book delivery for tomorrow.
We will be following up with the store again tomorrow morning to confirm the delivery and also update you on the progress.
Again we apologize for the inconvenience coursed.
Kind Regards
Europe Mokoena
Makro Supports Team
Tel : ***
Whatsapp ; ***
Email. ***
It is now after midday on 09/02/2023 . None of the above promises have been adhered to
We hope this finds you well.
We apologize for the inconvenience you had with us.
We would like to inform you that we spoke to the store about the delivery of your item.
The store reported that they will book delivery for tomorrow.
We will be following up with the store again tomorrow morning to confirm the delivery and also update you on the progress.
Again we apologize for the inconvenience coursed.
Kind Regards
Europe Mokoena
Makro Supports Team
Tel : ***
Whatsapp ; ***
Email. ***
It is now after midday on 09/02/2023 . None of the above promises have been adhered to
GK
Gerhard K's update09 Feb 2023, 13:35
Reviewer Update
Good day Gerhard,
We hope this finds you well.
We apologize for the inconvenience you had with us.
We would like to inform you that we spoke to the store about the delivery of your item.
The store reported that they will book delivery for tomorrow.
We will be following up with the store again tomorrow morning to confirm the delivery and also update you on the progress.
Again we apologize for the inconvenience coursed.
Kind Regards
Europe Mokoena
Makro Supports Team
Tel : ***
Whatsapp ; ***
Email. ***
It is now after midday on 09/02/2023 . None of the above promises have been adhered to
We hope this finds you well.
We apologize for the inconvenience you had with us.
We would like to inform you that we spoke to the store about the delivery of your item.
The store reported that they will book delivery for tomorrow.
We will be following up with the store again tomorrow morning to confirm the delivery and also update you on the progress.
Again we apologize for the inconvenience coursed.
Kind Regards
Europe Mokoena
Makro Supports Team
Tel : ***
Whatsapp ; ***
Email. ***
It is now after midday on 09/02/2023 . None of the above promises have been adhered to
GK
Gerhard K's updateReviewer Update
10 Feb 2023, 12:06It is now Friday 10/02/2023 . I still haven't received the printer ordered . Surely Makro needs to get their Customer Service up to speed . Don't offer a Online service and a Customer service if you cant deliver on your promises
GK
Gerhard K's update10 Feb 2023, 12:06
Reviewer Update
It is now Friday 10/02/2023 . I still haven't received the printer ordered . Surely Makro needs to get their Customer Service up to speed . Don't offer a Online service and a Customer service if you cant deliver on your promises