1 reviews | Active since May 2016

12 Mar 2017, 14:08

Bad Service

<p>Makro normally checks the shopping items on your list at the exist. I approached the exit and a makro employee looked at my slip and said I could go. As I exited a security guard called me back and rather rudely said I couldn't. I explained to her what has happened, her prompt response being "That was the manager and it doesn't matter, her job is more important and he doesn't have the authority". This security guard's rude and arrogant behavior is unacceptable, this is absolutely demeaning and by no means a pleasant shopping experience, poor show!</p>

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Replies (3)
Makro
Makro's reply13 Mar 2017, 09:49
Official

Thank you for your enquiry and apologies for the inconvenient caused we have escalated your complaint to the relevant department and they are busy with it.

Regards

Mbali Makhanya

Makro
Makro's reply24 Apr 2017, 13:53
Official

Good day,

Thank you for your enquiry and apologies for the inconvenient caused. I understand that the store has been in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya

's update28 Apr 2017, 13:11
Reviewer Update

Yes,

Thank you it's been resolved