Bad Service
<p>I opended a Makro accoount a few years ago. On the 2nd of July 2016 I paid the settlement amount of R9800.00. During the month of July I phoned numerous times to see of they have allocated my payment to my account. On the 18th August I send through once again the proof of payment tot both email adresses provided by their customer services. After that I phone another few times and not monies were allocated to my account.</p> <p> </p> <p>I once again phone on the 2nd of September and this moring and still no payment was allocated to my account and it has now been handed over.</p> <p>I am furious. Can you please assist me?</p>
Thank you for taking time to contact us.
RCS is the credit provider that underwrites our Credit Card division in compliance with NCA Rules and Regulations.
Please contact our Customer Service Department if you have any further queries.
********** 009
**********
Regards
Mmule Moropa
Thank you for taking time to contact us.
RCS is the credit provider that underwrites our Credit Card division in compliance with NCA Rules and Regulations.
Please contact our Customer Service Department if you have any further queries.
********** 009
**********
Regards
Mmule Moropa
I am NOT interested in contacting the Customer Service Department.
They are USELESS!!!!! And I have had enough!
I am NOT interested in contacting the Customer Service Department.
They are USELESS!!!!! And I have had enough!
What do I have to do for you guys to eventually find my payment and allocate it to my account. I expect that Makro clears my name from IT as my account has been handed over.
Is anyone going to assist me????? This is unacceptable!!!
What do I have to do for you guys to eventually find my payment and allocate it to my account. I expect that Makro clears my name from IT as my account has been handed over.
Is anyone going to assist me????? This is unacceptable!!!
On the 9th of September 2016 at 11:31 am I called ***Spoke to Zama, he again confirmed that my account has been handed over. I got transferred to a supervisor - Marchalee, her reply was the money was not paid into "their" bank account. It was paid into Makro's account... Now the money needs to be transferred to "their" account.
The money will be reflecting in Makro's account, which is obvious because Makro gave me the account number to pay the money in.
This is unbelievable really!!!
On the 9th of September 2016 at 11:31 am I called ***Spoke to Zama, he again confirmed that my account has been handed over. I got transferred to a supervisor - Marchalee, her reply was the money was not paid into "their" bank account. It was paid into Makro's account... Now the money needs to be transferred to "their" account.
The money will be reflecting in Makro's account, which is obvious because Makro gave me the account number to pay the money in.
This is unbelievable really!!!