hZ
hlengiwe Z

1 reviews | Active since Sept 2014

08 Jul 2016, 12:58

bad service

<p>Good day</p> <p> </p> <p>I bought goods at makro on the 01 July 2016 to an amount of R650.00 and they debited me twice. I raised it up with the store supervisors but was not assisted , they promised that on Wednesday it will be reversed back into my account but up until today it has not yet been reversed. I went again on the 07 July 2016 and I spoke to Pretty who promised to sort it out yesterday but still nothing. The most part is how the managers handles this whole thing although staff tried but they did not even bother to apologies but said unfortunately we can't do anything.</p> <p> </p> <p>My contact details </p> <p> ********** 932</p> <p>Thandeka Ntombela</p>

0
Replies (2)
Makro
Makro's reply08 Jul 2016, 13:20
Official

Thank you for taking time to contact us.

As your complaint is a legal matter, RCS is the credit provider that underwrites our Credit Card division in compliance with NCA Rules and Regulations.

Please contact our Customer Service Department if you have any further queries.

********** 009

Regards

Mmule Moropa

hZ
hlengiwe Z's update08 Jul 2016, 14:16
Reviewer Update

Good day

Kindly be advised that matter has been resolved. Thank you for your urgent respond.

Thanks