Bad service
<p>I bought a Salton 18kg's Ice Machine 14 February 2015 for R2 199. During November 2015 (9 months later) I took it for repairs. It is broken again and no one wants to take responsibility. Yes I clearly understand the year warranty/guarantee however can someone please explain to me WHY an expensive product like this is only manufactured to not even last 18 months??????</p> <p>It was repaired on 17 November 2015 with job number IAT8244. Somebody has to come to the party - either Makro or Salton</p>
Thank you for bringing to our attention your dissatisfaction with your Ice machine purchase at our Wonderboom store.
I believe our customer service Manager ( Florence Maseko) has been in contact with you and you have agreed to bring back the item to be booked in for repairs.
We apologise for any inconvenience and trust you will continue to use our products with confidence.
Regards
Mmule Moropa
Thank you for bringing to our attention your dissatisfaction with your Ice machine purchase at our Wonderboom store.
I believe our customer service Manager ( Florence Maseko) has been in contact with you and you have agreed to bring back the item to be booked in for repairs.
We apologise for any inconvenience and trust you will continue to use our products with confidence.
Regards
Mmule Moropa
Good day Mmule
Yes she did contact me and between Makro and Salton it was agreed that the Ice Machine be repaired at no cost.
Thank you so much
Good day Mmule
Yes she did contact me and between Makro and Salton it was agreed that the Ice Machine be repaired at no cost.
Thank you so much