Bad service

What a horrible, pathetic and disappointing service I received from Makro regarding the stove that I bought last year around June/July then in December the stove broke and the oven glass started to come off. I reported the matter at Makro customer service but they referred me to report at the branch which I did at Fordsburg branch where I normally buy but I was sent from pillar to post as there was no one willing to assist me with my query until it got to a point where I was aggressive and they ended up taking my address, contact details and copy of receipt and I was told that someone will contact me to arrange collection for repairs but even to this day no one bothered to contact me. The stove is still within warranty and my concern is that as I reported this matter early and nothing was done about it I'm afraid it might run out of warranty and still without any help and this is the second time I experience this kind of service because I had an issue with my fridge that I bought from Makro, I reported it while it was still on warranty but they never bothered to assist me. From the past 20 years I've been a loyal customer as I buy my monthly groceries at Makro and I spend over R4000 only to be treated like my business means nothing to them. If this complaint doesn't get attended to I'm going to stop buying from them and I'm going to escalate this matter further because clearly Makro is taking me for granted. Clearly I see that they are good with selling to customers but they are terrible with retaining customers and both the customer service department and the store doesn't know customer service