1 reviews | Active since Jun 2017

26 Jun 2017, 18:39

Bad service

<p>I persons went in to makro vanderbijlpark on sunday the 25th july to arrange for a gift card for my cildren. They went to makro vanderbijlpark and bought some stuff and when they arrive at the cashier and present the gift card as payment, hey where unable to use it due to a mistake made by someone instore. They told my children that they only will be able to help yhem the next day. What an embarecement for them as well as for me. This is pathethic, considdering that they assure me that everything was fine and they can use the gift card. </p>

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Replies (2)
Makro
Makro's reply28 Jun 2017, 07:58
Official

Good day,

Thank you for your complaint and apologies for the late response we had a problem with our network. Please be advised that we are in the process of handling your complaint and we will come back to you soon.

Regards

Mbali Makhanya

Makro
Makro's reply14 Aug 2017, 09:28
Official

Official business reply:
Thank you for you complaint I understand that the store has been in-contact with you and the issue is now resolved

Regards

Mbali Makhanya