BAD SERVICE

Ive placed an order 4 weeks back the status of my order still shows in progress, i then called in to ask what's happening they then told me that the supplier is out of stock. When i request for my refund they are giving me runarounds when you speak to their call center agents they are very clueless they don't even follow process. Upto date i have not received my refund instead when i call im being placed on hold. IM NEVER BUYING FROM MAKRO not even my family.