BA
Bernadine A
1 reviews | Active since Apr 2019
24 Jun 2020, 15:27
Bad service
Awaiting my refund for 17 days now. I called them to cancel the order. When I phoned they said the items has been cancelled but then 1 of the 11 items came. I paid R90 delivery fees for one item which was supposed to be 11 items. They cancelled the 10 items without a confirmation call. Now I am waiting for my refund for this long. What a waste of business. I will rather support Game
Helpful (0)
Replies (3)0
Replies (3)BA
Bernadine A's updateReviewer Update
03 Jul 2020, 22:1026 Days and still no refund. I have called and emailed...nothing received! What a *******. The sad thing is that the containers that they cancelled were for the clothes of my stillborn son.
BA
Bernadine A's update03 Jul 2020, 22:10
Reviewer Update
26 Days and still no refund. I have called and emailed...nothing received! What a *******. The sad thing is that the containers that they cancelled were for the clothes of my stillborn son.
Makro's replyOfficial
05 Jul 2020, 16:45Good day Bernadine,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Makro's reply05 Jul 2020, 16:45
Official
Good day Bernadine,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
BA
Bernadine A's updateReviewer Update
13 Aug 2020, 13:08Received my refund. Thank you ????.
BA
Bernadine A's update13 Aug 2020, 13:08
Reviewer Update
Received my refund. Thank you ????.