JR
Johannes R
1 reviews | Active since May 2025
27 May 2025, 10:16
Bad serves
I made the mistake in ordering from Makro online. Some off my order was never delivered. 2 months, several phone calls, emails and return logged as per their request, nothing has been resolved. Every time just get told it has to be escalated, but never happens, and no feedback from them either. Very bad service. . . will never order from them again
Helpful (0)
Replies (7)0
Replies (7)JR
Johannes R's updateReviewer Update
31 May 2025, 08:58Good day,
Thank you for the reply.
No official communication from you yet, except for this reply.
It took me 2 phone calls to confirm that the parcels has never been handed to Courier Guy from your depot in JHB. But it is now almost 2 months later and still no reply or any contact from you. How is this possible?
Thank you for the reply.
No official communication from you yet, except for this reply.
It took me 2 phone calls to confirm that the parcels has never been handed to Courier Guy from your depot in JHB. But it is now almost 2 months later and still no reply or any contact from you. How is this possible?
JR
Johannes R's update31 May 2025, 08:58
Reviewer Update
Good day,
Thank you for the reply.
No official communication from you yet, except for this reply.
It took me 2 phone calls to confirm that the parcels has never been handed to Courier Guy from your depot in JHB. But it is now almost 2 months later and still no reply or any contact from you. How is this possible?
Thank you for the reply.
No official communication from you yet, except for this reply.
It took me 2 phone calls to confirm that the parcels has never been handed to Courier Guy from your depot in JHB. But it is now almost 2 months later and still no reply or any contact from you. How is this possible?
JR
Johannes R's updateReviewer Update
10 Jun 2025, 11:04And so another week passed. No feedback or contact from Makro. Issue still not resolved. How is this possible? Only option left is to contact CCC!
JR
Johannes R's update10 Jun 2025, 11:04
Reviewer Update
And so another week passed. No feedback or contact from Makro. Issue still not resolved. How is this possible? Only option left is to contact CCC!
JR
Johannes R's updateReviewer Update
30 Jun 2025, 17:03So we have reached the end off June, still nothing. Are you escalating this to the moon?
JR
Johannes R's update30 Jun 2025, 17:03
Reviewer Update
So we have reached the end off June, still nothing. Are you escalating this to the moon?
JR
Johannes R's updateReviewer Update
01 Jul 2025, 11:08I have herd this constantly for the last 3 months, and still nothing. Only when I call your call centre, and the same answer, we have escalated to returns and or finance departments. Do they actually exist? Because in 3 months none off them has given any feedback.
Disgusted with your service. I will not recomend any on to shop online with makro.
Disgusted with your service. I will not recomend any on to shop online with makro.
JR
Johannes R's update01 Jul 2025, 11:08
Reviewer Update
I have herd this constantly for the last 3 months, and still nothing. Only when I call your call centre, and the same answer, we have escalated to returns and or finance departments. Do they actually exist? Because in 3 months none off them has given any feedback.
Disgusted with your service. I will not recomend any on to shop online with makro.
Disgusted with your service. I will not recomend any on to shop online with makro.
JR
Johannes R's updateReviewer Update
01 Jul 2025, 12:49I have logged several returns as per your request, and all.has been rejected. I can not understand how this is possible as I have prooved to you that the 2 items was never given to courier guy by Makro. To be delivered to me. I will now proceed with Consumer Complaints Commission.
JR
Johannes R's update01 Jul 2025, 12:49
Reviewer Update
I have logged several returns as per your request, and all.has been rejected. I can not understand how this is possible as I have prooved to you that the 2 items was never given to courier guy by Makro. To be delivered to me. I will now proceed with Consumer Complaints Commission.
JR
Johannes R's updateReviewer Update
01 Jul 2025, 14:01Ok, i have done so. Hope this matter can now be resolved.
JR
Johannes R's update01 Jul 2025, 14:01
Reviewer Update
Ok, i have done so. Hope this matter can now be resolved.
JR
Johannes R's updateReviewer Update
15 Jul 2025, 18:25Good day,
Finally able to say that the issue has been resolved.
Such a shame that it took 3 months and Finally 1 person actually doing there job. Just checking a little bit deepe and relielised that the delivery confirmation was for 1 item only and not 3 as ordered.
Finally able to say that the issue has been resolved.
Such a shame that it took 3 months and Finally 1 person actually doing there job. Just checking a little bit deepe and relielised that the delivery confirmation was for 1 item only and not 3 as ordered.
JR
Johannes R's update15 Jul 2025, 18:25
Reviewer Update
Good day,
Finally able to say that the issue has been resolved.
Such a shame that it took 3 months and Finally 1 person actually doing there job. Just checking a little bit deepe and relielised that the delivery confirmation was for 1 item only and not 3 as ordered.
Finally able to say that the issue has been resolved.
Such a shame that it took 3 months and Finally 1 person actually doing there job. Just checking a little bit deepe and relielised that the delivery confirmation was for 1 item only and not 3 as ordered.