Bad review for Makro Germiston and Makro call centre

I am so Disappointed with Makro Germiston. I ordered online on the 26th of November 2025, One (TV) out of my 4 items was incorrect order when they delivered on the 27/28th November 2025. I called and they confirmed that the Item is incorrect, so then proceeded to log a return on the 29th Nov and they collected the TV the following day (30th Nov), not opened. Unfortunately that was the end because even today I have not gotten my refund and there is no help from Makro, because whenever I call they keep promising to investigate and call me back but they never did, is been two weeks now with no feedback, no communication and no refunds. I wanted to purchase the correct the correct Item from a different Makro but they still have my money. I have called and sent emails to the Makro Call Center couple of times now and there is no help as they say their system still show that the item is still to be collected. Since then I have been calling the call center and the store itself to get my refund but no luck at all, and last week they said they located the TV and they need to do assessment before processing refund then that was last positive feedback but every time I call I have to explain the same story over and over again because their systems are not updated. I honestly do not know what to do now as I have been promised a call back every day which does not happen. Bad customer service!