AN
Asavela N
1 reviews | Active since Feb 2019
23 Oct 2024, 12:14
Bad return system
been waiting for refund on my for more than 13 days. Im told waiting for more days as the 7 day policy passed.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
23 Oct 2024, 15:33Good day Asavela,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello PeterTeam
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello PeterTeam
Best regards,
Makro's reply23 Oct 2024, 15:33
Official
Good day Asavela,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello PeterTeam
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello PeterTeam
Best regards,
AN
Asavela N's updateReviewer Update
27 Oct 2024, 14:36When are you planning to refund my money. Bits over 27 days since I lodged return.
AN
Asavela N's update27 Oct 2024, 14:36
Reviewer Update
When are you planning to refund my money. Bits over 27 days since I lodged return.
Makro's replyOfficial
10 Nov 2024, 14:42Hi Asavela, hope that you are well? This is just a courtesy follow up to find out if your query has been resolved.
Best regards,
Makro's reply10 Nov 2024, 14:42
Official
Hi Asavela, hope that you are well? This is just a courtesy follow up to find out if your query has been resolved.
Best regards,