Bad return collection by Makro store

I'm writing to express my extreme frustration and disappointment with the collection service for returns to Makro stores. The experience has been nothing short of chaotic and infuriating.

The collection team arrived at my address and, without any confirmation or discussion, took the wrong item. No one bothered to verify or double-check the item before collecting it. To make matters worse, they failed to update their tracking system to reflect that the item was collected, let alone the fact that it was the incorrect one.

The scheduled collection date they provided was completely off, stating it would be days after they had already taken the wrong item. This lack of organization and communication is appalling.

What's even more egregious is the complete lack of responsiveness from the store. Phone calls go unanswered, and promises of follow-up are met with radio silence. It's been over a week since this ordeal began, and I'm still waiting for a resolution.

The level of incompetence and disregard for customer satisfaction is staggering. I expect a company like Makro to have better systems in place for handling returns and collections.