Bad quality products, even worse service

Two days a go I went shopping at Makro Strubens Valley. I spent around R8000. The sensor bin I bought was defective. R1399. The glass patio table exploded and shattered 1 day later. R1499. I called the call centre. The intro to the call was 1.20 min before I even spoke to someone. The call centre agent had no sense of how to interact with a customer. She was incredibly abrupt, basically rude. Really Makro - is that the kind of person you put on your frontline to deal with the face of your company? Is that the best you can do. I was about to furnish my whole office with Makro office furniture and changed my mind there and then.