SW
SONJA W
1 reviews | Active since Jun 2010
15 Jul 2019, 13:59
Bad quality and lack of customer service
On the 5th of July I posted on your FB page about a Huawei watch I bought my son for his bday. The strap clasp fell off after 6 weeks. They refused to exchange said I had to send it in for repairs. The watch was handed in on the 20th of June already and I still don't have it back and no one can give me feedback. Your FB representative said they will do a follow up, but again more than a week later and no feedback. Shocking customer service.
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Makro's replyOfficial
15 Jul 2019, 14:07Good day Sonja,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience and for our store not being able to get back to you. We will have to follow up with the store's management and have them provide feedback in this regard. As soon as feedback is relayed we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience and for our store not being able to get back to you. We will have to follow up with the store's management and have them provide feedback in this regard. As soon as feedback is relayed we will contact you.
Kind Regards,
Makro Hellopeter Team
Makro's reply15 Jul 2019, 14:07
Official
Good day Sonja,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience and for our store not being able to get back to you. We will have to follow up with the store's management and have them provide feedback in this regard. As soon as feedback is relayed we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience and for our store not being able to get back to you. We will have to follow up with the store's management and have them provide feedback in this regard. As soon as feedback is relayed we will contact you.
Kind Regards,
Makro Hellopeter Team
SW
SONJA W's updateReviewer Update
23 Jul 2019, 14:37Since your reply on the 15th I have had no communication from Marko. On the 20th of June I handed in my son's bday watch because the strap broke a month after he received it. I have sent numerous emails for feedback but received to reply. Today, more than a month later, I get an sms to say it has been received by the agent for evaluation. How the hell can it take more than a month for them to receive the watch????? Reference ***.
SW
SONJA W's update23 Jul 2019, 14:37
Reviewer Update
Since your reply on the 15th I have had no communication from Marko. On the 20th of June I handed in my son's bday watch because the strap broke a month after he received it. I have sent numerous emails for feedback but received to reply. Today, more than a month later, I get an sms to say it has been received by the agent for evaluation. How the hell can it take more than a month for them to receive the watch????? Reference ***.