BAD PRODUCTS, BAD RETURNS / REFUND SERVICE

I ordered a pink and black scooter online for my 4 year old niece on the 13th Dec 24. A Blue flimsy scooter was delivered on the 18th Dec 24. I kept it because there was not enough time to exhange it for the correct colour. I gave the scooter to my niece on Christmas day. On the 26th of Dec the handle of the scooter stopped clicking in to stay up. I logged a return and refund request and till today nobody from Makro has contacted me. I emailed Makro and called them to escalate the query but no joy. I even took the scooter to Makro Crown Mines and they said there is nothing they can do I need to follow the online process. Today is the 09th Jan 25 and Makro is not giving me any progress with regards to the return and refund. I will never buy from Makro online again, Im EXTREMELY DISAPPOINTED AND UPSET