Bad Product. Counterfeit Product Bad Service

I bought 3 Alva heaters from Makro Vanderbijlpark they are burning plugs in my house, they causing electric burden to me and my finances as I had to get an electrician to come and fix all 6 plugs. I am writing this while at Makro because they are telling me that they need to send the heaters to the supplier for observation and that can take up to 6 weeks. Now in this weather, I am going to have to sit in a house without heat because of Makris issues. Firstly when I made the purchase this was not made clear to me, had I known they sell counterfeit goods I wouldn't have bout this. I need heaters, it's cold I am not happy at all. This is nonsense.