TB
Tumi B

1 reviews | Active since Jan 2015

28 Nov 2016, 12:54

Bad Product Bad Service

<p>I bought Hisense Fridge last year October and early this year the fridge wasnt working and they sent technicians to come and fix it.</p> <p>2 weeks back the fridge stopped working again and i called them to come collect the fridge or give me my money back.</p> <p>I spoke to Pamela who reffered me to Ofentse form Hisense she promised she has looged the Job and that last week someone will come and fix the fridge.</p> <p>no one came to date</p> <p>I phone them again today i spoke to the manager Philisiwe who said she will call me back in an hour its over 3 hours and she hasnt called me back.</p> <p>my son cant take ice water to school and my foood has been spoiled and they dont seem to care.</p> <p> </p> <p>I WANT MY R14000 BACK PLEASE COLLECT YOUR FRIDGE AS IT HAS MANY DEFECTS AND THE SERVICE IS ALSO PATHETIC.</p> <p>UNHAPPY CUSTOMER</p>

0
Replies (1)
Makro
Makro's reply20 Dec 2016, 09:14
Official

Thank you for bringing to our attention your dissatisfaction with your fridge purchase at our Alberton store.

Please accept our sincerest apologies for the delay and inconvenience that has been experienced.

I believe you have received an exchange unit, and as a matter of goodwill R250.00 Makro gift card, which we hope will compensate you in some small way for your loss.

It is our goal to retain you as a satisfied customer.

Regards

Mmule Moropa