MP
Marinus P
1 reviews | Active since Apr 2011
06 Jan 2025, 13:16
Bad order and support
I have ordered a item from Makro on the 29th of Dec 2024. Delivery date was 31st of Dec. They tried to deliver on 30th, ,but I was not available. According to website it stated that order was rescheduled for 31st (original date). Received a call to ask me when they should deliver but it was already rescheduled for 31st. Then they said they cannot deliver the 31st because it was never picked up. Since then I have chatted with Makro online support 3 times to cancel order because of the missed delivery date. First support told me that branch manager will call me. No one called. Second support logged a cancellation request because there was not done on first support call. Support today said they must follow up from store. But did not do that. This service is terrible. And have to wait so long for a refund. I need the money
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Replies (1)
Makro's replyOfficial
13 Jan 2025, 14:49Hi Marinus,
Thank you for your review on our Hellopeter platform.
We do apologize for the service that you have received from us.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We do apologize for the service that you have received from us.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply13 Jan 2025, 14:49
Official
Hi Marinus,
Thank you for your review on our Hellopeter platform.
We do apologize for the service that you have received from us.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We do apologize for the service that you have received from us.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,