1 reviews | Active since May 2016

13 Jul 2017, 06:33

Bad online shopping experience

<p>Both my online orders were late. (I'm still waiting for the last one).</p> <p> </p> <p>In the first instance, my product was ordered from the supplier and then sold on the floor so I had to wait for replacements. I was promised "compensation" for my inconvenience. This has not happened.</p> <p> </p> <p>For the second instance, I am still waiting for a product that I ordered a month ago. It is more than a week after the 21 day waiting period for special orders </p> <p> </p> <p>I will never shop from Makro Online again. Customer service was not good. I had to make multiple phone calls and send many emails.</p>

0
Replies (2)
Makro
Makro's reply14 Jul 2017, 07:22
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya

Makro
Makro's reply17 Jul 2017, 15:29
Official

Good day,

Thank you for your complaint and apologies for the inconvenient caused. I understand that the store has been in-contact with you and the issue is now resolved. Your order is out for delivery today.

Regards

Mbali Makhanya