Bad Online service from Makro

I have order a stand up fan on the 9th November 2022 I paid with a credit card and still did not receive my fan. I phoned and every time they have a different explanation on Where this fan is. The one agent told me i will have it 2 weeks ago then when i phoned again the other agent told me that they cant help me with online suppliers but she will mark my phone call as urgent that was a week ago. So in my eyes they just stole R2000 from me that's nice to know that my money is gone . I want an answer or my fan I'm not leaving it here