Bad online service from Makro

I am beyond frustrated with the terrible service I’ve received regarding my order placed on January 14th. Not only did I receive the wrong item, but after logging a call, I was assured that the incorrect item would be collected on Friday, January 17th. It’s now 17th February, and I still have the wrong item in my possession. This is completely unacceptable.

I have called almost every day, and each time I’m told the same thing: "we’ve escalated this." Nothing has been done, and no one has contacted me with any real updates. I am done being given the runaround.