Bad online service

On the 27th of September Wednesday made sure sure I placed the order in time to have it by today as it says 2-5 working days. I placed an order for a Harry Potter Wizarding World Hedwig 30cm. For a birthday gift for today 7 Oct. On Friday 29th I saw there was no movement of the item and I chatted to them online and was told it will be here on the 3 Oct. On the 3rd I asked again with no help l, asked again and again I even phoned with no help I asked to speak to the manager Spencer which was apparently not in at the time so I asked for a call back as I was told do n’t know when he will be back was even told on Monday the 2nd that I have to wait 3 days for a reply, we live in a new age where you pick up the phone and make a call immediately how difficult is that???????? Then I was told the item is out of stock so what?????????????????? If I go back online it still shows it is available at a higher price?????? I bought it on promotion. Now it is available at R400 more. I wanted the wizarding sorting hat but was out of stock on the webside. So why does does the Hedwig still shows online while you tell me it is out of stock and with a higger price so this tells me they selling it at a higher price and that it is available. Even if it is under a 3rd party company it is not my problem I bought it from Makro. I asked for the details of the company to call them myself but they do t want to give it to me so means I am dealing with Makro. I saw it is sold from toolhome, on takealot it is also sold from toolhome and shows in-stock. I have been complaining for more than week now and it still show in stock on Makro’s webpage if it was out of stock why have they not marked it as out of stock. And if it is the same as place as on Takealot why do they also show they have stock. So I dont care if you buy it from somewhere else at a a higher price I want my parcel at the promotion price I bought if for. Buy from toys’r’us, loot, Takealot, fruugo. Make sure I get the correct one.