Bad Online Service

Bought safety boots online 2 months ago wrong size was sent instead of size 6 size 8 was sent as of today it still hasn't been picked up and replaced with correct size been phoning but they promise to send courier to collect never happened just lies and bad service took it to Makro to hand it or get it replaced was told can only be done online they have nothing to do with online returns but yet they do online pick ups online service is sad and pathetic those safety boots are needed urgently I won't touch recommend anyone for online purchases from Makro