bad online service

online service sucks , i've placed an order and no updates ,have to call and beg for update on my order , thatoyaone01 Aug 7, 2024, 10:03 GMT+2 Chat started: 2024-08-07 07:37 AM UTC (07:37:40 AM) BELLA: MAK***>>ORDER STILL IN PROGESS FROM MONDAY, STORE DOESN'T VEN CARE /BOTHER TO CALL ME TO INFORM ME OF THE DELAYED PROGRESSS (07:37:50 AM) BELLA: HI (07:38:02 AM) BELLA: MAK***>>ORDER STILL IN PROGESS FROM MONDAY, STORE DOESN'T VEN CARE /BOTHER TO CALL ME TO INFORM ME OF THE DELAYED PROGRESSS (07:39:55 AM) *** Siphamandla Mthethwa joined the chat *** (07:40:01 AM) Siphamandla Mthethwa: Good day Bella, Thank you for contacting Makro. (07:40:06 AM) Siphamandla Mthethwa: Please allow me a moment to check this for you. (07:41:40 AM) BELLA: I'VE BEEN PUT ON HOLD SINCE 09:05 ***) I'M SO DISSAPOINTED AS I NEED THE ITEMS BY FRIDAY AND NO COMMUNICATION FROM STORE , CUSTOMER CONTACT CENTRE WAS CALLED AND THEY SAID THERE'S A SYSYTEM GLITCH (07:42:09 AM) BELLA: sorry for my caps .apologies , i'm just frustrated (07:42:50 AM) Siphamandla Mthethwa: Upon checking I can confirm that your order is still in progress. Please be advised that it takes 2-5 days for an online order to get delivered and the counting start the day following the ordered date. (07:45:05 AM) BELLA: i opted for collection, please get your facts right because it's said orders place before 12:00 will be ready the following day ,so now its 2 days later and i have to now call and beg the store . (07:46:37 AM) Siphamandla Mthethwa: Pardon me, yes, it's a collection order. It should have been ready by the 6th because it was made before 12 noon. I have raised this with the store to attend to the order. (07:47:04 AM) BELLA: please check the time i placed this order, i should've 'receieved feedback from now (07:47:33 AM) BELLA: im on a phone waiting for this store to confirm but i gas everybody is on holiday (07:48:01 AM) Siphamandla Mthethwa: We have escalated this with the store to assist with the order because it's already over-due. (07:49:23 AM) BELLA: i'm really not happy with this snail service (07:51:06 AM) BELLA: and one other thing ,makro wonderboom don't call if they don't have the item you ordered , they just do their own thing , can this be addressed , i asked and was told that they are not allowed to call clients at night as orders are packed during the night, that's an excuse on my side , (07:53:09 AM) BELLA: my direct line ***.........it's 11 minutes now ,so i want someone to call me and explain what is going on now (07:57:31 AM) Siphamandla Mthethwa: We will ask the store to call you on your telephone number: *** (08:00:00 AM) BELLA: not cellphone this landline, (08:00:09 AM) BELLA: im waiting for their ca (08:00:52 AM) BELLA: next thing some items will be out of stock and i won't be happy at all (08:01:36 AM) Siphamandla Mthethwa: Noted. We have made the store aware of your waiting. Is there anything that you needed assistance with? (08:01:50 AM) BELLA: thank you (08:03:07 AM) Siphamandla Mthethwa: Thank you for choosing Makro. Have a Lovely day further. (08:03:09 AM) *** Siphamandla Mthethwa left the chat *** You Wed 8/7/2024 7:16 AM Hi Please advise what is the hold up, order has been in progress since Monday and no one called to explain what is the problem Order number :MAK*** Method :Store Pickup Estimated Collection :2 Days Order Confirmed05 Aug 2024 Order in progres