AM
Arthurnette M
1 reviews | Active since Mar 2011
15 Dec 2022, 16:32
Bad Online Service
i have bought suitcases online because the product was marked online only. I paid for it on the 09 December and i still have not received it. when I check status of my order its been in the same place as off day 1. The online Turn Around Time says 2 -5 working says, and i still didn't received my order.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
18 Dec 2022, 15:39Good day Arthurnette,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Makro's reply18 Dec 2022, 15:39
Official
Good day Arthurnette,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
AM
Arthurnette M's updateReviewer Update
19 Dec 2022, 09:11thank you for your reply. I will be waiting for your reply but I'm running out of time. I'm supposed to be going on holiday on the 22nd of December and I don't have suitcase because of your delays.
AM
Arthurnette M's update19 Dec 2022, 09:11
Reviewer Update
thank you for your reply. I will be waiting for your reply but I'm running out of time. I'm supposed to be going on holiday on the 22nd of December and I don't have suitcase because of your delays.