dN
dudu N
1 reviews | Active since Jul 2015
03 Mar 2025, 17:58
Bad online service
I purchased some products from Makro online store about two weeks back. I then wanted a refund because I was no satisfied with the purchase. Three weeks down the line they have not collected, called or even rep**** to my several attempts to their customer care. I called and emailed them but they failed to rep**** back.
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Replies (2)dN
dudu N's updateReviewer Update
08 Mar 2025, 20:57Dear Makro
You still have not assisted me instead, I am told that you have been trying to call me and yet I have not missed a call from your company. Can you provide me with the authorization for the item refund, which I will have to drive to your store personally? I have noted that you also failed to reply to emails to your customer service centre.
Regards
dudu
You still have not assisted me instead, I am told that you have been trying to call me and yet I have not missed a call from your company. Can you provide me with the authorization for the item refund, which I will have to drive to your store personally? I have noted that you also failed to reply to emails to your customer service centre.
Regards
dudu
dN
dudu N's update08 Mar 2025, 20:57
Reviewer Update
Dear Makro
You still have not assisted me instead, I am told that you have been trying to call me and yet I have not missed a call from your company. Can you provide me with the authorization for the item refund, which I will have to drive to your store personally? I have noted that you also failed to reply to emails to your customer service centre.
Regards
dudu
You still have not assisted me instead, I am told that you have been trying to call me and yet I have not missed a call from your company. Can you provide me with the authorization for the item refund, which I will have to drive to your store personally? I have noted that you also failed to reply to emails to your customer service centre.
Regards
dudu
dN
dudu N's updateReviewer Update
03 Apr 2025, 17:57As per the above response I have been liaising with you in connection with my refund and until today I have not received my refund. the returned stock is still kept by your courier which prevents me from receiving my refund. Why do I have to be involved in your internal supply chain breakdown? I just want my refund
dN
dudu N's update03 Apr 2025, 17:57
Reviewer Update
As per the above response I have been liaising with you in connection with my refund and until today I have not received my refund. the returned stock is still kept by your courier which prevents me from receiving my refund. Why do I have to be involved in your internal supply chain breakdown? I just want my refund