Bad Online Service

I placed an online order on the 04th of July and made payment whereby everything was confirmed via email. On the 06th of July I received an email confirming my order MAK*** has been handed to Value Express Courier and expected delivery for the 08th of July. On the 08th of July we received no call and I called the Call Centre, the agent Zanele said she will email Crown Mines to treat it as urgent and the will contact me. Later that day I emailed them as well on *** but never received any response until now.

I called the Call Centre again today to find out about the delivery and Lee said that he can't find it on the system and I must contact Crown Mines and speak to them directly. I called and spoke to Zwandile who said to me that he will find out from the couriers and get back to me, this never happened. I called again and spoke to his manager Naleli who said that he will find out and get back to me but a lady called and said it will only be delivered on Wednesday. I told her that this unacceptable as I have been waiting so long.

I called the Call Centre to lay a complaint, spoke with Mpho Mhlanga who advised that the order has never been dispatched and is still with Crown Mines as the waybill number MA*** is not on the tracking system of Value Express Couriers. Just to mention that there was no waybill number before I spoke with the people at Crown Mines as the Call Centre couldn't pic up anything except for the MAK number. This means that the staff at Crown Mines was lying about the order being dispatched to the couriers and that the couriers are the people that messed up instead of just acknowledging their mistakes. This is really such unprofessional service and I will never buy anything online again from Makro at all.

I hope that Makro takes this up with their staff as it doesn't reflect well on the company.

I would like to speak to a senior manager from Crown Mines regarding this as soon as possible.

Contact me on ***