1 reviews | Active since Apr 2012
Bad online service
I placed an order of 3 different items items on the 03/02/2025 order number MAK***, my items came on different days. this particular item was the last one to be delivered, upon opening the item I realised it was faulty and I immediately logged a return reference ( ***7 ) for the item to be exchanged, I sat with the item for over 3 weeks before it could be collected from me, I spoke to several consultants at Makro to assist with the exchange, one particular day I spoke to Molefenyane he gave a reference ( *** )for the call when I told him I want an exchange and not a refund.
The item was eventually collected from me, then I received an email from Jabulile with this reference ( [Request received] MAK*** RMA ***7 Seller Jessica 27/02/2025 ) , I immediately rep**** to say I want an exchange and not a refund, I never had anything from Jabulile till today 12/03/2025 that I decided to call Makro again, I spoke to Nelisiwe, who said she will log another query, when I asked her what is happening with my item, she sounded so irritated by me asking for answers as to when will I be getting my item back.
Item is not yet exchanged nor my refund, which I clearly mentioned I do not want a refund but my item back
I want to enjoy my item, but Makro is not even making an effort to contact me
I have always heard that your service is pathetic, I am unfortunately experiencing it first hand, with your call centre people that always tell me that the matter has been escalated.
I have just gotten off a 19 minutes call (my expense) with 2 different call centre agent, the first one was Unathi, who rudely dropped off the call on me, and the 2nd one was Molefe reference GE0I, who said he escalated the matter to Asanda Maka, supervisor who will also escalate the matter. I am tired of my matter being escalated, can I please get my item back, I want it back not later than the 31th
You have just proven yourself that the above statement that " We take all our customer requests seriously and assure you that this matter will be our priority.
Our team is working on this matter and following up, we will revert back as soon as we receive feedback. " its all a lie
My daughter warned me not to buy anything on line as your service is the worst.
I have always heard that your service is pathetic, I am unfortunately experiencing it first hand, with your call centre people that always tell me that the matter has been escalated.
I have just gotten off a 19 minutes call (my expense) with 2 different call centre agent, the first one was Unathi, who rudely dropped off the call on me, and the 2nd one was Molefe reference GE0I, who said he escalated the matter to Asanda Maka, supervisor who will also escalate the matter. I am tired of my matter being escalated, can I please get my item back, I want it back not later than the 31th
You have just proven yourself that the above statement that " We take all our customer requests seriously and assure you that this matter will be our priority.
Our team is working on this matter and following up, we will revert back as soon as we receive feedback. " its all a lie
My daughter warned me not to buy anything on line as your service is the worst.