Bad online purchase experience from makro

Subject: Extremely Disappointing Delivery Experience

I am extremely frustrated with the delayed delivery of items purchased from Makro. I ordered a pot, microwave, and kettle on December 27th, and despite being reassured that the items would be delivered “today,” I am still waiting for them.

As a recent mover, these kitchen essentials are urgently needed, and this delay has caused significant inconvenience. Furthermore, I updated my contact number, but the courier team has continued to use my old, inactive number, which has led to a breakdown in communication and made it impossible to coordinate effectively.

I contacted customer service today and was told that a manager would be reaching out to resolve the issue, but I have yet to receive any follow-up.

This entire experience has been deeply disappointing. I expect swift action and delivery of my items without further delays. I also urge the company to ensure better communication in the future. I was told they have a problem with their couriers. Everytime I’m being told that it will be delivered today. I mean we’re heading towards the end of week one in January 2025. The WhatsApp channel is useless as well.