BAD ONLINE ORDERING SERVICE-VERY DISAPPOINTED CUSTOMER SECOND TIME AROUND

On Thursday the 7th April I place a order online for a Water dispenser and other accessories and selected my Durban Business address. Once again Centurion has received my order which is in Pretoria. I received a email yesterday from the Dashboard Controller at the Centurion Branch advising me that they dont have stock of one of my items ive ordered. I then responded back stating that I cannot understand why my order is with Centurion when im based in Durban and the delivery address clearly states for Durban. I also advised her that I know Springfield branch in Durban has stock of all my items I have ordered. I didnt get any feedback up until this morning when I then emailed her again to follow up as to what is happening. I then received a email asking me for a contact number which she can call me on which is also on the system. Nevertheless she contacted me to advise she is also confused as to what happened as she can see its for Durban. She then went on to say that we must cancel the order for that item and they will refund us and we can place a order again for the Springfield branch. This irritated me as thats exactly what I initially did and it went to centurion so how it is going to make a difference if I do it again. So i declined and explained this an said that this needs to be sorted out from their side as Im not incurring anymore costs to re-do the transaction. the call then got cut and I never received a return phone call from her upto now. I then called the Customer care line and explained the situation and they advised this would be escalated to the necessary divisions. so once again I sit in Limbo. I am totally disappointed in Makro as this isnt the first time I have had this issue and had to complain. This happened to a order I did in January 22 as well. I need this sorted out and My items delivered and not for Makro to make their admin technicalities my problem. I want this to be sorted out as a matter of urgency and importance. highly unprofessional service. My Order number is MAK***.