Bad online experience with bad attitude from a staff member

I arrived at Makro vaal to collect a purchase that was made online with an assistance from makro staff member previously. I only saw the lady who was supposed to help with the order 40 minutes later. Apparently as i was told she was the only person who can help hence the wait. She could not find my order and requested I get her proof of payment, I drove to another mall just to print the statement since the bank was closed on Sunday. I got back and she told me that's not what she want. The lady was so rude, had bad attitude and was so arrogant saying that I will never get that order without the proof even when I repeatedly told her the bank were closed on Sunday and her response to me was that I'm done with you, you will buy the item on original price because it was on promotion. She dismissed me and called another customer. I got to Makro at 8h20 in the morning of 26 Nov and I left at 11h15 without any help, just a stinking attitude from the online supervisor lady but my money went through to makro account as reflected on my bank statement. Such a bad first time online experience.