AN
Amelia N
1 reviews | Active since Feb 2018
12 Nov 2019, 11:16
Bad online experience.
I placed an online order Tuesday 5 November. Order will be delivered 2 - 5 days. I'm in main center Johannesburg. I have been phoning ***to get someone to tell me when I will receive this order. Customer care lady this morning told me she will follow up from courier company and they with phone me. I phoned again at 11 o'clock, another customer care person told me the item is still in the store. Bad service.
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Replies (3)0
Replies (3)
Makro's replyOfficial
12 Nov 2019, 12:19Good day Amelia,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this matter has caused you. Please be advised that your order has not been collected and is currently at the store. We have requested your order be collected today and rescheduled for delivery. As soon as feedback is received, we will contact you.
Please be advised that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this matter has caused you. Please be advised that your order has not been collected and is currently at the store. We have requested your order be collected today and rescheduled for delivery. As soon as feedback is received, we will contact you.
Please be advised that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply12 Nov 2019, 12:19
Official
Good day Amelia,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this matter has caused you. Please be advised that your order has not been collected and is currently at the store. We have requested your order be collected today and rescheduled for delivery. As soon as feedback is received, we will contact you.
Please be advised that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this matter has caused you. Please be advised that your order has not been collected and is currently at the store. We have requested your order be collected today and rescheduled for delivery. As soon as feedback is received, we will contact you.
Please be advised that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team
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Amelia N's updateReviewer Update
13 Nov 2019, 13:39I have read this reply together with the reply from Sivuyile Seyothlilla from Makro who promissed me yesterday afternoon at 15:17 that this order will be delivered. His e-mail read: "I understand your frustration however, this is a urgent delivery arrangement made by the Operations management of Wum Drop (courier company). Delivery has been arranged for tomorrow and I will personally follow up on this to ensure delivery to you. That is the best I can do" How stupid of me to believe the guy. No reply since this morning from two emails I have since send to him. Spoke to Makro Customer care now, she can't confirm that this order will be delivered today. This is really pathetic service.
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Amelia N's update13 Nov 2019, 13:39
Reviewer Update
I have read this reply together with the reply from Sivuyile Seyothlilla from Makro who promissed me yesterday afternoon at 15:17 that this order will be delivered. His e-mail read: "I understand your frustration however, this is a urgent delivery arrangement made by the Operations management of Wum Drop (courier company). Delivery has been arranged for tomorrow and I will personally follow up on this to ensure delivery to you. That is the best I can do" How stupid of me to believe the guy. No reply since this morning from two emails I have since send to him. Spoke to Makro Customer care now, she can't confirm that this order will be delivered today. This is really pathetic service.
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Amelia N's updateReviewer Update
14 Nov 2019, 06:23Still no delivery, still no contact from them. I will advise anyone NOT to buy from Makro. Will have to try and get someone in Customer Care to cancel this order. Are they this desperate for cash flow and have no stock available to deliver?
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Amelia N's update14 Nov 2019, 06:23
Reviewer Update
Still no delivery, still no contact from them. I will advise anyone NOT to buy from Makro. Will have to try and get someone in Customer Care to cancel this order. Are they this desperate for cash flow and have no stock available to deliver?