Bad Online Experience

I placed my order on Makro online 10 October 2019 for pick up at Woodmead

Mon, 14 Oct, 12:54 (2 days ago) I received a call and email from Wonderous Hlabangwane informing me I can go pick up my order at Centurion because Woodmead has no stock.

I told her I will do no such thing and we agreed she will arrange for delivery instead which NEVER happened nor did she revert back to me as promised.

15 Oct 2019, 12:03 (1 day ago) I sent Wonderous yet another email to find out what is happening with me order. the response I received. "Good day I will updated once the order is completed I’m still working on it" which obviously did not happen

The customer service received leaves a lot to be desired and can be summed up as being atrocious numerous times was I promised a call back not only from yourself (Wonderous) but also from the contact centre staff but that never happened which makes a person question the integrity of Makro staff. Infact the only individual that had the decency to call me was Samuel and for that I applaud him.

I was forced to leave my office earlier than expected so that I can drive to Centurion to pick up the bike myself in order to ensure my daughter does not wake up disappointed on the day of her birthday.

I beg to ask the question?

Who is going to compensate me my time spent on the road driving to Centurion?

Who is going to refund mel the fuel spent driving to Centurion?

To make matters worse when I get to Centurion my order is still not ready for collection which left me no choice but to buy another Bicycle.

Now the above being said do you guys at Makro think you offered good customer service?