BAD ONLINE DELIVERY _ NO AFTER SALE CARE OR MONITORING

Online order , nobody can tell me where is my order. Courier guy promised delivery on Friday after he called me on Thursdays and advised that there will be someone at home after 14h00 and he promised on Friday the 2nd Feb 24, I made sure I take a day so that I can receive my parcels...when I call Friday afternoon he seem confused and tell me to ask Makro as he does not have the order. Makro Silverlake's calls are not answered and there is no customer service...what kind of service is this?