PK
Phiwe K
1 reviews | Active since Aug 2012
21 Dec 2021, 11:27
Bad Online and instore service
I bought an LG Neochef Grill Microwave online and when i went to collect i was given a wrong product LG Neochef solo Microwave. I took it back to the store were i was sent from pillar to post regarding them correcting the order, keep in mind i have to drive from Soweto to Strubens Valley twice and still don't have a Microwave. i was told to leave the incorrect product at the store and was never given any receipt to show that my order was never completed. Call the call centre on Monday and I was told i will have feedback in 2 days and today is day 3 still no feedback. The lack of service and communication from Makro is appalling. This is a mistake from their side and i'm the 1 doing all the running.
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Replies (1)PK
Phiwe K's updateReviewer Update
24 Dec 2021, 15:54Good day
The driver came with the wrong Microwave again and now I have to spend Xmas without a microwave. Can some please look into correcting my order ASAP. How hard is it to fulfil an order when this is an item that is in stock. I have been a loyal customer to Makro as i shop at your stores almost every week and this experience is very bad. This is going for far too long now and I'm not being taken seriously by whoever that keeps giving me the wrong order. i ordered LG 42 l NeoChef Grill Microwave. I guess my family will not warm up their food for Xmas cause of someone incompetency. Makro is not taking accountability and i'm left to suffer
The driver came with the wrong Microwave again and now I have to spend Xmas without a microwave. Can some please look into correcting my order ASAP. How hard is it to fulfil an order when this is an item that is in stock. I have been a loyal customer to Makro as i shop at your stores almost every week and this experience is very bad. This is going for far too long now and I'm not being taken seriously by whoever that keeps giving me the wrong order. i ordered LG 42 l NeoChef Grill Microwave. I guess my family will not warm up their food for Xmas cause of someone incompetency. Makro is not taking accountability and i'm left to suffer
PK
Phiwe K's update24 Dec 2021, 15:54
Reviewer Update
Good day
The driver came with the wrong Microwave again and now I have to spend Xmas without a microwave. Can some please look into correcting my order ASAP. How hard is it to fulfil an order when this is an item that is in stock. I have been a loyal customer to Makro as i shop at your stores almost every week and this experience is very bad. This is going for far too long now and I'm not being taken seriously by whoever that keeps giving me the wrong order. i ordered LG 42 l NeoChef Grill Microwave. I guess my family will not warm up their food for Xmas cause of someone incompetency. Makro is not taking accountability and i'm left to suffer
The driver came with the wrong Microwave again and now I have to spend Xmas without a microwave. Can some please look into correcting my order ASAP. How hard is it to fulfil an order when this is an item that is in stock. I have been a loyal customer to Makro as i shop at your stores almost every week and this experience is very bad. This is going for far too long now and I'm not being taken seriously by whoever that keeps giving me the wrong order. i ordered LG 42 l NeoChef Grill Microwave. I guess my family will not warm up their food for Xmas cause of someone incompetency. Makro is not taking accountability and i'm left to suffer