Bad Mouth Malebogeng Ralekwa

On the 20th of October 2018 at around 12:16pm at Makro Silverlakes. I encountered a very shocking and unprofessional behavior from Miss Malebogeng Ralekwa. She shouted and rudely spoke to an elderly customer regarding the Makro card as the customer didn't have it, at that moment. She never politely explained to him where he can acquire the card to be able to make payments. When I offered the card to Miss Malebogeng Ralekwa, she again rudely said "We shouldn't spoil these people as they're used to pretending like they don't know procedure when it comes to purchases at Makro". Eventually Malebogeng Ralekwa accepted my card and continued insulting the elderly customer, until he left the shop. This is highly unacceptable behavior from a person who works with customers on a day to day basis. Her incompetence is low to Makro standards. I would appreciate if Makro would reprimand this lady as it seems she is used to behaving like this all the time. A customer is a customer regardless of how they are dressed up.