wS
werner S
1 reviews | Active since Oct 2011
29 Apr 2015, 12:40
Bad meat and no one cares
I stopped by makro silver lakes to try out the meat section. I bought R185 worth of aged rump steak.<br> When I got home my wife was already entertaining guests . I opened the packet and I could emediately smell the rotten meat. In the commotion we misplaced the slip ,so I could take the meat back. <br> My actual problem is. In stead of writing to hellopeter to stress my disappointment with makro , I thought I would rather email them in stead of complaining on a social media platform for the whole world to see. Unfortunately , makro couldn't care less and didn't even take one minute to respond to my email. <br>
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Makro's replyOfficial
04 May 2015, 11:33Hello soldier149,
We were most concerned to learn of the recent problems you experienced with our steak.
We sincerely apologise for this unfortunate incident, and would like to thank you for bringing this to our attention.
Our food and packaging are manufactured under strict controlled conditions . We trust you will accept our sincere apologies for any inconvenience you may have suffered in this regards and continue to use our products with confidence.
We have notified all the relevant production personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature.
I believe our butchery manager (Derrick) has been in contact with you and on your next visit to the store you will be offered a replacement .
Thank you once again for bringing this matter to our attention.
We were most concerned to learn of the recent problems you experienced with our steak.
We sincerely apologise for this unfortunate incident, and would like to thank you for bringing this to our attention.
Our food and packaging are manufactured under strict controlled conditions . We trust you will accept our sincere apologies for any inconvenience you may have suffered in this regards and continue to use our products with confidence.
We have notified all the relevant production personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature.
I believe our butchery manager (Derrick) has been in contact with you and on your next visit to the store you will be offered a replacement .
Thank you once again for bringing this matter to our attention.
Makro's reply04 May 2015, 11:33
Official
Hello soldier149,
We were most concerned to learn of the recent problems you experienced with our steak.
We sincerely apologise for this unfortunate incident, and would like to thank you for bringing this to our attention.
Our food and packaging are manufactured under strict controlled conditions . We trust you will accept our sincere apologies for any inconvenience you may have suffered in this regards and continue to use our products with confidence.
We have notified all the relevant production personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature.
I believe our butchery manager (Derrick) has been in contact with you and on your next visit to the store you will be offered a replacement .
Thank you once again for bringing this matter to our attention.
We were most concerned to learn of the recent problems you experienced with our steak.
We sincerely apologise for this unfortunate incident, and would like to thank you for bringing this to our attention.
Our food and packaging are manufactured under strict controlled conditions . We trust you will accept our sincere apologies for any inconvenience you may have suffered in this regards and continue to use our products with confidence.
We have notified all the relevant production personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature.
I believe our butchery manager (Derrick) has been in contact with you and on your next visit to the store you will be offered a replacement .
Thank you once again for bringing this matter to our attention.