Bad manager!!!!!!!!

6/10/2019 i took my tv box in to Makro Silver lakes. It Is still under warranty. Can not do any updates on the box so it is useless now. After being told it was the best one to buy. They told us max 2week then we can collect it. 19/10/2019 i phone them and they did not have any updates because the person that was supposed to follow up did not do it. After holding on for 22min to speak to manager Vincent he gave me the same sad story. Said firts thing Monday morning he will phone me. Now I'm still waiting!!!!!! Makro what a disappointment you are. If you can not follow up how do you want me to trust you to donate R2 to needy children. Makes me wonder!!! Vincent the so called manager if you promise someone to call back then do it.