JC
J. CB

1 reviews | Active since Aug 2026

06 Sept 2026, 09:33

Bad Makro Service

Update on failed Makro delivery I am deeply disappointed in Makro Ottery cancelling my order without my permission. I ordered a home gym at Makro online but never received my order due to Makro's delivery team not following delivery instructions.I told them explicitly in an email that I am only home on weekends and that they must make my delivery on the weekend,which they did not.I than contacted them and made arrangements for during the week numerous times,but the delivery truck never showed up.And when they did it was on days no one was home.I am so disappointed that Makro could not even follow simple delivery instructions.After contacting them again,I found out that Makro had cancelled my order a week prior to Makro asking me for a new delivery date.I don't know how Makro employees communicate with each other but is not what I would expect from such a big company.Too much incompetence.However I want Makro to honor my online purchase with them at the same Promotional price ,since it was due to their miss communication,that their courier service did not follow instructions,and than cancelling my order without me even knowing.

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Replies (1)
JC
J. CB's update06 Sept 2026, 22:56
Reviewer Update
You say that multiple delivery attempts was made.But it's still Makro's fault for not following instructions.Blaming the customer for not being home when I said explicitly that I will only be home certain times is just wrong You are merely shifting the blame to me and not taking full responsibility for your bad service.