1 reviews | Active since Mar 2017

13 Mar 2017, 10:45

BAD: Makro Online services

<p>I bought 2 items from Makro online more than 2 weeks ago. After I bought the 2 products Ive been given the option to register for an Extended Warranties for 3 years. Ive been in contact with a Mr Alec Sauls of Online support, Makro Head Office asking for my invoice number. He sent me steps how to download the invoice ... and this after the fact that I told him the online download do not have the INVOICE NO. Ive sent emails and called them so many time. Last call was this morning and even then ... no end. </p> <p> </p> <p>I need the invoice no. to complete the registration for an Extended Warranties for 3 years.</p> <p> </p> <p>PLEASE HELP!!!</p>

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Replies (2)
Makro
Makro's reply14 Mar 2017, 15:31
Official

Thank you for your enquiry and apologies for the inconvenient caused we have escalated your complaint to the relevant department and they are busy with it.

Regards

Mbali Makhanya

Makro
Makro's reply16 Mar 2017, 10:48
Official

Good day,

Thank you for your enquiry I understand that our online store has the invoice sent to you and the issue is now resolved.

Regards

Mbali Makhanya