Bad Makro Online Service

Bought Microwave Oven at Makro online Store (OD***) on the 13 August and it was delivered the next day on the 14th Aug. The microwave came unfortunately dented on the top and I Immediately initiated a return request using same online platform. Item collection was scheduled on the 19th but till to-date nobody came to collect. I phoned and emailed Makro online support service several times requesting them to come and collect the Microwave but without any luck. I was told stories about their Courier Service. Makro Online is very quick to deliver orders but when it comes to collection of defective or damaged products it becomes a problem. I’m very disappointed with this poor service and tomorrow (Wednesday 27) I’m taking in the Microwave to the nearest Makro store.