Bad makro online service

December 2022 I bought a gas stove. It was delivered, was not happy with my stove. Within 14 days I requested a return online. Jan I called the call center and was told the seller is still closed will only open next Wed. Thursday called again and told the matter was escalated. Been calling several times after giving them 3-4days 🙄, no call,no missed call, no pick up. Called again was told the seller is still waiting to get a courier company.... my question is who is the seller. This is so painfull and stressing. Am no longer buying on makro online. Am so disgusted. This is the response from 1 of their email. Mxm

Your return request #***0 has been logged and is being processed. We're sorry to hear that something went wrong with your Makro purchase. What happens next? The seller will be in touch with you to arrange a collection – this process will happen within 2-5 working days. Sometimes, we will need to send out a manufacturer's technician who will come to you to assess your item.