BAD MAKRO DELIVERY SERVICE
Purchased 2 items over black Friday week (on 30 Nov 2019) with free delivery to locker collection. Handed to courier 2 weeks later on 12 Dec (understandable delay due to black Friday volumes) BUT then courier couldn't use the locker due to the size of the parcel and they then said parcel would be delivered to my address directly ... 4 weeks later and NOTHING. I keep getting told the courier DSV would contact me to deliver but neither Makro nor DSV comes back and I've followed up with Makro half a dozen times and just get empty apologies and promises with nothing delivered and nobody phoning me back.
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Replies (2)0
Replies (2)'s updateReviewer Update
10 Jan 2020, 12:42Parcel delivered the next day (9 Jan) after I logged this Hellopeter complaint ...
's update10 Jan 2020, 12:42
Reviewer Update
Parcel delivered the next day (9 Jan) after I logged this Hellopeter complaint ...
Makro's replyOfficial
13 Jan 2020, 13:00Good day Rory
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
As per our recent telephonic conversation we are glad that you have received delivery of your order and we will make sure that you do not get the same customer experience on your near future shopping, please kindly note that we still want to keep you as our Makro customer.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
As per our recent telephonic conversation we are glad that you have received delivery of your order and we will make sure that you do not get the same customer experience on your near future shopping, please kindly note that we still want to keep you as our Makro customer.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply13 Jan 2020, 13:00
Official
Good day Rory
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
As per our recent telephonic conversation we are glad that you have received delivery of your order and we will make sure that you do not get the same customer experience on your near future shopping, please kindly note that we still want to keep you as our Makro customer.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
As per our recent telephonic conversation we are glad that you have received delivery of your order and we will make sure that you do not get the same customer experience on your near future shopping, please kindly note that we still want to keep you as our Makro customer.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team