BAD MAKRO and SKYWORTH warranty repair handling

On 26 July 2022 I bought a new SKYWORTH 55" Smart tv from MAKRO to replace my TV ****** after a ******* at my home. A friendly gentlemen came to me as I was buying, and told me if I buy an extended warranty, the TV would be exchanged straight away when it failed. So I bought the 2 year extended warranty. On 19 July 2023, I wanted to watch a program and the TV did not want to come on. On 27 July 2023 I took the TV to Makro Centurion branch to exchange it. Then the lady at the reception told me what the other gent told me was all wrong. She also said that they not taking in TVs bigger than 50" and that I must take it back home, and they will send a technician to come do the repair at my home. I asked her how long it will take as I wanted to watch the rugby and the F1 over the weekend. She said up to 7 days. So, yesterday it was 7 days and up to now no one has contacted me. I think this is very poor service w.r.t warranty repair handling, and I feel like being ****** all over again.