N
Nono
1 reviews | Active since Jun 2025
18 Jun 2025, 12:24
Bad Makro
I bought Skyworth 70" Smart TV on the 01/08/2024 for R8 999 Cash and other appliances. They delivered the staff in the 2nd of August. I did not open the TV since I moved to a new place on the 1st of August and I did not have any furniture, I bought the TV stand and I open the TV on the 13th of August.
When we switch the TV on it shows lot of lines and there was a dent with deep lines on the left hand side of the TV, looks like the TV was bumped into some hard object.
The next day the 14th I phoned Makro to report the fault, the manager told me that the TV is brocken and there is nothing they can do for me and that is handling fault so I must fix the TV myself. Phoned Makro complaints department never get any help from them. I lost R9 000 for the TV that I nevet watch not a single day, Makro refused to take responsibility...
They only care for your money while you are in the store, after that u are on your own. I had a bad experience with Makro and will never go buy anything there ever again..🤞
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Makro's replyOfficial
18 Jun 2025, 14:49Hi Nono,
Thank you for reaching out to us.
We genuinely are sorry that the product you bought arrived damaged upon opening.
In accordance with our policy, returns can be requested within 14 days of receiving the product.
For the damaged television, an investigation would have been required to determine how the damage occurred if the return was logged within the 14 days of receiving the product.
As you didn't open the product upon receipt, we're unable to take any action since television screens aren't covered under warranty.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We genuinely are sorry that the product you bought arrived damaged upon opening.
In accordance with our policy, returns can be requested within 14 days of receiving the product.
For the damaged television, an investigation would have been required to determine how the damage occurred if the return was logged within the 14 days of receiving the product.
As you didn't open the product upon receipt, we're unable to take any action since television screens aren't covered under warranty.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply18 Jun 2025, 14:49
Official
Hi Nono,
Thank you for reaching out to us.
We genuinely are sorry that the product you bought arrived damaged upon opening.
In accordance with our policy, returns can be requested within 14 days of receiving the product.
For the damaged television, an investigation would have been required to determine how the damage occurred if the return was logged within the 14 days of receiving the product.
As you didn't open the product upon receipt, we're unable to take any action since television screens aren't covered under warranty.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We genuinely are sorry that the product you bought arrived damaged upon opening.
In accordance with our policy, returns can be requested within 14 days of receiving the product.
For the damaged television, an investigation would have been required to determine how the damage occurred if the return was logged within the 14 days of receiving the product.
As you didn't open the product upon receipt, we're unable to take any action since television screens aren't covered under warranty.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,